Privacy Policy for felorivencia.sbs

Learn more about how felorivencia.sbs collects, uses, and protects your personal information when you engage our window cleaning services in Malaysia. We aim to maintain transparency and respect for your privacy at every step.

Information We Collect

We collect only necessary details to deliver, manage, and improve our window cleaning services.

• Contact details you provide such as name, email, phone number, and property address.
• Details about the requested service, property type, and job requirements shared during booking or consultation.
• Records of client interactions, feedback, and support communications for quality and service improvement.
• Technical data like IP address and browser information when you visit our website for analytics.

How We Use Your Data

We use your information only for legitimate purposes directly related to our services.

• Processing bookings and managing appointments based on your instructions and preferences.
• Improving service quality, training staff, and customizing our offerings to your needs.
• Maintaining communication with you regarding updates, reminders, or relevant service information.
• Complying with Malaysian laws, regulations, and industry requirements for safety and transparency.

Your Privacy Rights

We adhere to the requirements of the Malaysia Personal Data Protection Act (PDPA).

You may request access, correction, or deletion of your personal information at any time by contacting us. We only process data with your notice or consent as required by Malaysian law.

Sharing Data

Your personal data will not be sold or shared for unrelated advertising purposes.

• We may share information with service partners only to deliver window cleaning as requested by you.
• Legal authorities may access data if required by Malaysian law or regulation.
• Third-party providers who help us operate our website or deliver services have contractual privacy protections in place.

Data Security

We put technical and procedural safeguards in place to protect your personal details against unauthorized access, loss, destruction, or misuse. Data is stored securely, accessible only by authorized personnel.

Your Rights

You may exercise your privacy rights as permitted by Malaysian law at any time.

• Request access to the information we hold about you.
• Request that we correct or update any inaccurate information.
• Ask for deletion of your data, subject to legal obligations.
• Withdraw consent for any optional processing or marketing communication.

Cookies Statement

We use cookies to optimize your online experience and analyze site traffic. Cookies collect device and browsing information to support core website functionality and improve our service delivery.

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Contact Us

For privacy questions, data access, or to exercise your rights, reach out at the contact details below.

Policy Updates and Notices

We may revise this policy occasionally. Updates will be posted here, so please review this page regularly.